Terms & Conditions
Todd Knights Ltd t/a Bertie & Sam
Parkhall Road Trading Estate
62 Tritton Road
t +44 (0) 20 8766 6006
Company Registration 08268080
How To Order
We accept orders by email or via our online website.
We only accept credit / debit cards & PayPal for orders made online.
Credit & Instalment Plans
We do not offer any form of consumer credit or instalment payment plans.
We accept the following cards for payment: Visa, Visa Delta, Visa Electron, MasterCard, Switch, Maestro and Solo.
Distance Selling Regulations
This applies to EU residents only. When a customer is not present during a sale, the sale is covered by the Consumer Protection
(Distance Selling) Regulations 2000. See the DTI website for further information.
Delivery is charged extra. Bertie & Sam reserves the right to change prices listed without notice.
All orders for products are subject to availability and Bertie & Sam reserves the right to decline to supply any individual, organisation or company, for any reason.
Substitution Of Goods
We do not offer substitute goods without first seeking your permission.
Dispatch Of Goods
Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers.
Orders are usually processed within 2 days of receipt.
In cases where we do not have an item available, we will advise the likely delivery schedule, which is usually 10 days. This does not apply to special order and made-to-measure items.
Bulk trade orders are to be paid in full prior to dispatch.
Goods remain the property of Bertie & Sam until paid in full.
We are obliged to send orders to the cardholder's billing address.
Cancellation Of Your Order
If you want to cancel an order please contact us as soon as possible, so that we do not dispatch goods unnecessarily.
For special orders and made-to-measure items, this should be within seven working days of the order being placed so that we can stop work being undertaken on your behalf.
EU residents have a 48-hour 'cooling off' period to change their minds and cancel the order. This starts the day after you have received your order and gives you the opportunity to inspect the goods as if you had visited the store.
You may not use the goods during this period because if you cancel the order and return the goods to us, they must be in the same condition as when they were sent.
The packaging must not be opened and the goods must remain unused.
You have 48 hours to reject the goods after they have been delivered, you should advise us as soon as possible, either by telephone, email or post.
You are responsible for the safe return of the rejected goods. You must return the goods using a service where the package can be tracked.
We reserve the right to charge a 15% restocking fee for goods that have been correctly supplied.
Please advise us of any problem as soon as possible either by telephone, email or post. We would ask you to return the goods using a service where the package can be tracked. We will usually arrange for a repair or exchange and also refund your additional postage costs. We would ask you to keep your receipt safe as proof of purchase.
When placing an order with us, you are entering a legally binding contract for the supply of goods.
Bertie & Sam takes all reasonable steps to ensure that your personal information is protected. Any data provided to Bertie & Sam including debit / credit card or other payment information is maintained on secure servers and protected by industry standard Secure Sockets Layer (SSL) encryption.
At Bertie & Sam we respect our customers’ privacy and are committed to safeguarding your personal information. Any information we collect about you is held with the utmost care and security; we do not share your information with any other party.
Use of Information
In making a purchase through Bertieandsam.com you will be asked to provide certain information about yourself and financial details needed to process your order. You will then be notified of either its acceptance or of any issues. This is securely transferred to an accredited third party vendor for processing through a secure banking facility.
We do not retain card or other payment identification information. As highlighted in the Security section, we utilise powerful encryption technology to ensure that your information is secure whenever you place an order with us.
Disclosure of Information
We respect your privacy and all personal information obtained through this website is kept secure in accordance with the Data Protection Act 1998. We use information we collect from you to process your orders and to offer you the best possible customer service. Your email address may be shared with third parties when explicitly required for the processing and updating of purchases you make with us. You may opt-out at any time by clicking the 'opt-out link' we put at the bottom of any newsletter we have sent you or by using the contact details listed at the bottom of this page.
As well as the information, which you provide us, Bertie & Sam may automatically collect information and data in the form of cookies. These are small text files used by most sites to help keep track of your current shopping session, personalise your experience and capture information to help improve the website.
The information captured by cookies and the personal information that you provide may be used for Bertie & Sam marketing purposes. We may send you emails with information on our products and services that we feel might be of interest to you, or to discuss account details, or for our market research purposes.
If you no longer wish to receive these promotional communications please contact us at firstname.lastname@example.org or simply click on the unsubscribe link at the bottom of the email.
Bertie & Sam shall not be liable for any failure in the course of this agreement if the same shall arise out of a force majeure event.
This shall include without limitation, government intervention, wars, civil commotion, hijacking, fire, flood, accident, storm, strikes, lockouts, terrorist attacks or industrial action affecting Bertie & Sam or its suppliers.
English law is the applicable law.
Todd Knights Ltd t/a Bertie & Sam
Registration number 08268089 VAT 150349038
Studio E001 Parkhall Road Trading Estate, 62 Tritton Road, London. SE21 8DE (Please note this is a production facility only and not a retail/sales outlet. Appointments are necessary.)
t +44 (0) 20 8766 6006